Not only a great song reference, by a Johnny Maestro & the Brooklyn Bridge, it’s the most appropriate title for this post because it is quite literally the worst that could happen. A customer asks a simple question and is met with silence. Silence really can speak volumes! I was sitting in a service lounge…
Author: TheRemarkableFactor
About Me
My name is Jacqueline Savastano, but I go by Jackie. My Mother liked the Kennedys and the way Jacqueline Kennedy’s name was spelled, of course it had to be the longest variation of the name… I tell a lot of the Sales Consultants I work with that story because storytelling for name recall is very…